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Shipping & Delivery

Standard Delivery.  Standard Delivery orders are shipped via ground service, and will generally arrive within 3-7 business days of placing an order.  Standard delivery charges are calculated based on weight and zone of shipment. 

Standard Delivery – Furniture and Surfaces.  All furniture orders are sent via common carrier and will generally arrive within 7-10 days.   Surfaces orders may be sent via ground service or common carrier depending on size and weight of delivery.   Standard delivery includes delivery into the dwelling past the first threshold or garage. 

White Glove Delivery – Furniture and Surfaces.  For an additional charge, furniture and surface deliveries are available with a White Glove service which includes appointment delivery with a 2-4 hour window, inside delivery and placement into the customer’s choice of room, palette breakdown, unpackaging (furniture), and removal of all packing debris.

2nd Day and Overnight Service.  2nd day delivery and overnight delivery are available on all products for an additional charge.  Order must be placed before 12 noon Eastern Time for all 2nd day and overnight deliveries. 

Alaska, Hawaii, and Puerto Rico.  Certain furniture and surfaces items require a surcharge to ship to Alaska, Hawaii, and P.R.  Contact a sales consultant at 800-899-6757 for more details.  

International Deliveries.  Please be aware that our quotes for shipping outside the U.S. do not include any applicable duty, value added taxes (VAT), or import consumption taxes. The recipient of the merchandise will be required to pay the duty or VAT upon delivery.

Questions about Shipping?  Call one of our shipping experts at 800-899-6757, Monday –Friday 8 a.m. to 6 p.m. EST.  Or email us a contactus@waterworks.com.

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