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SHIPPING

Complimentary Ground Shipping is applied to all online orders of Fittings & Furnishings, Bath Accessories, Kitchen Accessories, Bath Linens, Lighting, Hardware, and Bath & Body products. These orders are shipped via FedEx Ground Service and will generally arrive within 3-7 business days of placing an order.

Priority Ground Shipping (2nd Day and Overnight Shipping) options are available on orders of Fittings & Furnishings, Bath Accessories, Kitchen Accessories, Bath Linens, Lighting, Hardware, and Bath & Body products. Priority Ground Shipping orders must be placed before 12:00 p.m. Eastern Time.

Freight Shipping is applied to all online orders of Bath Furniture & Fixtures, Mirrors & Medicine Cabinets, and Surfaces. These orders are shipped via FedEx Freight and require a shipping surcharge, which is automatically applied in the shopping cart.  FedEx Freight deliveries will generally arrive within 7-10 days of placing an order and include curbside delivery. A delivery appointment will be set by FedEx Freight prior to delivery.

White Glove Service is available for an additional charge on online orders of Bath Furniture & Fixtures, Mirrors & Medicine Cabinets, and Surfaces. White Glove Service includes appointment delivery, inside delivery and placement into the client’s choice of room, palette breakdown, unpacking, and removal of packing debris. For more information on our White Glove Service, please contact our Client Services department at 800-899-6757, option 2, Monday - Friday 8 a.m. to 6 p.m. Eastern Time. Or email us at clientservices@waterworks.com.

International Deliveries. Please be aware that shipping quotes are for United States and Canadian delivery only. For international deliveries, please contact our Direct Sales department at 800-899-6757, option 3, Monday - Friday 8 a.m. to 6 p.m. Eastern Time.

Questions About Shipping? Call one of our shipping experts at 800-899-6757, option 2, Monday - Friday 8 a.m. to 6 p.m. Eastern Time. Or email us at clientservices@waterworks.com.

DAMAGES & SHORTAGES

Any visible shipping damage or shortage present upon delivery must be noted by purchaser or its agent on the freight carrier bill of lading at the time of delivery.  All claims for damage or shortage must be reported to our Client Services department by calling 800.927.2120, option 2 within 5 business days of delivery.   After five business days, Waterworks will not assume any responsibility for shipping damage or shortage.

Waterworks is not liable for indirect, special or consequential damages or lost working time in the unlikely event of a delivery being delayed, postponed or incorrect.

RETURNS

We are committed to making sure you are satisfied with your experience at Waterworks.com  If you have any questions or concerns about your purchase for any reason please call one of our trained product specialists at 800-899-6757 and they will do everything they can to assist.

If you need to return your order, please note the following guidelines:

Textiles, Apothecary, and Furnishings may be returned within 30 days of shipment for a full refund.  Product must be returned in unused condition in original packaging.  Product must be received and inspected by us prior to issuing refund.

Wall Mounted Accessories, Furniture, Hardware, and Lighting may be returned within 90 days of shipment.  Non-defective returns will be assessed a 20% restocking fee.  Product must be returned in unused, uninstalled condition in original packaging.  Product must be received and inspected by us prior to issuing refund.

Tile and Stone are final sale and non-returnable.  We strongly recommend you speak to a qualified installer regarding quantities and application prior to ordering tile and stone online.

Pricing

All prices in our catalogs and online are in US dollars and are subject to any applicable taxes according to state and local laws. Availability, prices and delivery rates are subject to change.

Errors

There may be errors in the prices, descriptions or images of certain merchandise, and we must reserve the right to restrict orders of those items.

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